Returns & Refunds

Because we sell fresh food, we follow a replacement-first policy instead of open returns.

Eligible (within 48 hours of delivery)

• Damaged, leaking or tampered packs
• Wrong item delivered
• Spoilage on arrival (rare, and we take it personally)

Share your order ID plus an unboxing photo/video at hello@himwaasi.com and we will ship a free replacement or issue a refund — your choice.

Not eligible

• Opened or partially consumed packs (unless spoiled on arrival)
• Taste-preference returns — Himalayan flavours are bold by tradition
• Complaints raised after 48 hours of delivery

Refunds

Prepaid refunds go back to the source account within 5–7 working days. COD order refunds are processed via UPI or bank transfer within the same window.